skip to content
23 October 2024

Q&A with Chief Information Officer, Michael Hockley

 Q&A with our Chief Information Officer, Michael Hockley

Q&A with SAM Chief Information Officer, Michael Hockley

Q:  Can you describe the role of technology in modern self storage management and how SAM leverages it?

A:   Technology plays a crucial role in modern self storage management, enhancing efficiency, security, and customer experience. SAM leverages technology via online reservations and payments, automated management systems, smart security features, data analytics, climate control and monitoring, virtual tours, and digital marketing.

Q:  How does SAM ensure the security of data and privacy for self storage facilities and their customers?

A:   Ensuring data security and privacy for self storage facilities and their tenants involves a multifaceted approach. SAM uses some key strategies: data encryption, access controls, regular audits and monitoring, team member training, secure software and infrastructure, physical security, privacy policies, incident response plan, third-party vendor management, and compliance with regulations. By implementing these strategies, SAM can significantly enhance the security of data and privacy for both the owners and the facility’s customers.

Q:  What are the common challenges self storage facility owners face with information technology, and how can SAM help address these challenges?

A:   Self storage facility owners often encounter common challenges with information technology including data management, software integration, cybersecurity, customer accessibility, IT maintenance costs, training team members, remote management, analytics and reporting, and customer support. SAM can help address these challenges with technical expertise, our experienced IT team, and a thoughtful approach to technology investment and ongoing support.

Q:  How does SAM approach customer service and support when it comes to technology-related issues?

A:   SAM approaches customer service and support for technology-related issues through several key components: multichannel support, Knowledge Base and FAQs, IT service desk, training and resources, proactive communication, feedback mechanisms, dedicated support teams, empathy and personalization, and regular updates and maintenance. By combining these, SAM can effectively address technology-related customer service issues and enhance the overall customer experience.

Q:   Can you discuss any recent innovations or technology implementations at SAM that have significantly benefited our clients?

A:   We have implemented several new technologies which are available for implementation: Artificial Intelligence-based cameras, smart locks, unit monitoring, facility mapping, and expanded data analytics.

Are you interested in how our third-party management solutions can enhance your business? Send us an email at info@storageasset.com to connect!