Q: Can you introduce yourself and provide some background on your role within SAM? What are your primary responsibilities and areas of expertise?
A: My name is Chelsea Mailhiot (pronounced ‘my-it’) and I am one of the current team leaders for the Customer Care Center. Over the past two years, I have assisted with various projects that include property information, store transitions, building training content, and even training new agents. My primary goal is to enhance the customer experience while driving growth and revenue for SAM.
Q: What attracted you to this role and our company?
A: I began my journey with SAM almost five years ago. I was working as an assistant property manager for a residential management company and found out about SAM’s assistant manager position through a close friend. The benefits and culture of SAM are what caught my attention. I had an interview with the district manager at the time, and I knew I made the right decision.
After working as an assistant store manager for about a year and a half, I was promoted to store manager. Another year and a half later and I was able to join the Customer Care Center Team and started working from home. SAM has provided so many opportunities to grow in a short amount of time and I couldn’t be more grateful.
Q: What do you enjoy most about working at SAM? Is there a specific aspect of your job or the company culture that you find particularly rewarding?
A: My favorite part has to be the community that SAM has cultivated. Each day I get to collaborate with the best group of people and even made some lifelong friends along the way.
Q: Has a memorable life lesson or advice shaped your outlook or approach to life and work?
A: This quote stuck out to me a few years ago. “Without rain, nothing grows. Learn to embrace the storms in life.” It reminds me that bad days can happen, but the good days will come.
Q: Outside of work, what hobbies or interests do you enjoy pursuing in your free time?
A: Adventuring the outdoors! I do a lot of hiking, kayaking, and camping. I also really enjoy arts and crafts – crocheting, painting, jewelry making.
Q: Can you share a fun fact about yourself?
A: I’ve never been on a plane! I want to mark that off the bucket list soon.
Q: Is there anything else you’d like to share about yourself?
A: My husband, Jacob, and I just celebrated one year of marriage! 😊 We have a German Shephard-Lab mix named Rowan and two cats, Luna and Bear.
Q: What is your go-to Sunday cleaning/organizing song?
A: I mostly listen to podcasts when I’m cleaning! If I get bored with that, I’ll swap over to instrumental lofi.
Check out our SAM Team Member Favorites playlist on Spotify!