Q: Can you introduce yourself and provide some background on your role within SAM? What are your primary responsibilities and areas of expertise?
A: My name is Tina Berrios and I have been a Bilingual Customer Care Agent with the Customer Care Center since the department originated in October 2022. In my role, we provide customer service and assist our customers with securing storage rentals. We focus on delivering the best possible experience for all our customers. As a bilingual agent, I also have the pleasure of providing translation services to some of our store managers who need assistance with communicating with Spanish speaking only tenants.
Q: What attracted you to this role and our company?
A: I was referred by another employee who had expressed nothing but wonderful things about SAM. What attracted me to this position besides the customer service aspect that I love, the CCC was a new department and was in its early stages of development. I was excited to be to be a part of something from the beginning. Today, I am proud to continue to play role in its growth and success.
Q: What do you enjoy most about working at SAM? Is there a specific aspect of your job or the company culture that you find particularly rewarding?
A: First and foremost, my teammates are incredible. We share a fun supportive spirit that makes the most challenging of days become achievable. Our leaders are great and always available to listen and guide. Although this position is remote, it’s the best team I’ve ever been a part of compared to traditional in-person roles. Additionally, our team excels at supporting each other and continuously celebrating one another despite being miles apart.
Q: Has a memorable life lesson or advice shaped your outlook or approach to life and work?
A: Something valuable that I have learned working with people is the importance of empathy. Understanding and relating to one another can create a positive experience and is key to building positive relationships whether it’s with customers, colleagues, and even with personal relationships in one’s life.
Q: Outside of work, what hobbies or interests do you enjoy pursuing in your free time?
A: Anything involving family time with my husband, children, and our fur babies.
Q: Can you share a fun fact about yourself?
A: I love to sing! I love to blast music and belt out songs for hours at a time, whether it is at home cleaning, in the shower, or at family gatherings. Karaoke is my favorite thing to do!
Q: What is your go-to Sunday cleaning/organizing song?
A: I am of Puerto Rican decent and I love salsa music, especially while cleaning and cooking. A salsa song by Bad Bunny “Un Baile Inolvidable” has been my go to song lately.
Check out our SAM Team Member Favorites playlist on Spotify!