There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

8 New Storage Facilities Onboarded in March

April 1, 2021

March has been another busy month for Storage Asset Management – 8 new storage facilities have been onboarded across 4 different states. Adding to 2020’s success, SAM will be meeting customer’s storage needs in Rahway NJ, Fort Myers FL, Troy … Continued

SAM Adds 6 New Storage Facilities in February

March 4, 2021

Storage Asset Management is proud to build off of 2020’s excellent year of success – the company has successfully onboarded 6 new storage facilities in February 2021. These new faclities look forward to meeting the moving and storage needs of … Continued

Storage Asset Management Announces 2020 Results

February 22, 2021

Storage Asset Management (SAM) is proud to announce another excellent year of results for their managed stores. For the total year 2020, SAM increased same store* revenue by 4.9% and grew net operating income by 7.2% above 2020’s results. Although … Continued

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