Training

There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

We’re Celebrating Ten Years!

May 19, 2020

May 20, 2020 marks the 10th anniversary for Storage Asset Management (SAM), the largest privately owned self-storage management company in the United States. SAM was founded in 2010 by Jay Hoke and Alyssa Quill with 22 management contracts in five … Continued

SAM Discusses Response to COVID-19

April 24, 2020

SAM has been actively monitoring COVID-19 and its implications on the self-storage industry. The company has committed to placing the safety of its employees as first priority, along with being there for its storage customers during this time.  Alyssa Quill, CEO, and Melissa … Continued

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