There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

Storage Asset Management Announces their 2020 Results

February 22, 2021

Storage Asset Management (SAM) is proud to announce another excellent year of results for their managed stores. For the total year 2020, SAM increased same store* revenue by 4.9% and grew net operating income by 7.2% above 2020’s results. To … Continued

9 New Self Storage Facilities in 9 States

February 1, 2021

Storage Asset Management welcomed 3 new storage facilities in 3 states during January. We are excited to be able to help residents in Hudson MA, Huntsville TX, and the greater Philadelphia PA area. Learn more about the storage options ready … Continued

SAM Focuses on Training and Development

January 21, 2021

Training and career development are at the top of the list of factors workers take into consideration when looking for a job. In fact, according to LinkedIn’s 2019 Workforce Learning Report, 94% of employees say they would stay at a … Continued

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