There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

SAM Adds New Facilities in April

May 3, 2022

SAM (Storage Asset Management) continues to expand in 2022, adding 6 new storage facilities in April. Join our team in celebrating the successful onboarding of Storage Sense in Warner Robins, GA, Storage Sense in Bonaire, GA, Storage Sense in Kansas … Continued

SAM Adds New Facilities in March

April 7, 2022

SAM (Storage Asset Management) continues to expand, adding five new facilities in March. Read more below to learn of SAM’s newest storage facility additions in South Carolina, Texas, Rhode Island, Delaware, and North Carolina. Storage Sense in Wando SC Looking … Continued

SAM Announces 2021 Award Winners

Storage Asset Management (SAM) is pleased to announce its 2021 annual award winners. Every year, SAM recognizes teammates that have exemplified SAM’s Core Values and excelled professionally throughout the year. Read more below to learn of the recipients of this … Continued

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