There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

SAM Expands in November

December 6, 2022

This November, Storage Asset Management (SAM) continued to expand, adding storage facilities in Massachusetts, New Jersey, New York, North Carolina and Ohio. Read more below to learn of the company’s newest storage facility additions! Storage Sense in Ocean City NJ … Continued

SAM Partners To Support Breast Cancer

December 1, 2022

SAM and SAM Managed Facilities Partner To Support Breast Cancer Research & Awareness Storage Asset Management (SAM), the third largest third-party self-storage management company in the U.S., is pleased to announce a donation of $9,191.66 to Susan G. Komen for … Continued

SAM Employee Spotlight: Susie Newman

November 28, 2022

Store Manager at Storage Sense in Evans GA Susie Newman Q:  How long have you been working for SAM? A:  I have worked at Storage Sense for two and a half years. I started as an Assistant Manager and was … Continued

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