There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

Four Storage Facilities Added in September

October 7, 2021

Recently, Storage Asset Management (SAM) achieved a new milestone in storage facility management, reaching 300 managed storage offices across 32 states in July. SAM continues this trend of growth, adding 4 new storage facilities in September (2 annex locations, and … Continued

SAM Welcomes 9 New Storage Facilities in August

September 2, 2021

Storage Asset Management continues its year of growth, and the company is excited to announce the addition of 9 new storage facilities in August. Under the Storage Sense brand, 7 new storage facilities have been opened in Virginia, South Carolina, … Continued

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