There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

Receive a free download on 10 ways to boost your conversion rate here:

Your Name (required)

Your Email (required)

.

 

From The Blog

New Storage Facilities in June

July 6, 2021

Despite the pandemic, 2021 has been a tremendous year of growth for Storage Asset Management, and the company continues its year of success adding an additional 8 new storage facilities during the month of June. These facilities have successfully transitioned … Continued

SAM Adds 13 New Storage Facilities in May

June 11, 2021

Storage Asset Management continues the trend of 2021’s early growth – May has seen the addition of 13 new storage facilities in Michigan, Wisconsin, North Carolina, and more. Read more below to learn of some of the exciting features of … Continued

Announcing our Quarter 1 2021 Results

May 21, 2021

The first quarter of 2021 proved to be a phenomenal start of the year for the self storage industry. SAM (Storage Asset Management) is proud to announce amazing results to kick off 2021. For the first quarter, SAM increased same … Continued

Resize Text
Contrast